Refund Policy

Overview

Wreemongar Music is committed to transparency and supporting our founding artists. This Refund Policy outlines how refunds are handled for the services we currently offer. As we transition from beta to full services, this policy will be updated to reflect new offerings.

1. Free Artist Submission (Beta)

Artist submissions to Wreemongar Music are currently free during our beta phase. Since there are no charges for submissions, refunds do not apply to this service. You can submit, update, and manage your submissions at no cost as we grow together.

2. Release Preparation Support

If Wreemongar Music offers paid release preparation services in the future:

• Refunds may be considered within 14 days of purchase if services have not been substantially delivered
• To request a refund, contact support@wreemongarmusic.org within the 14-day window
• Refunds for partially completed services will be evaluated based on work delivered
• Once services are substantially delivered, refunds will not be issued

3. Future Distribution Services

Wreemongar Music is currently developing full distribution and royalty services. When these services become available:

• Separate, specific terms and conditions will be published
• Refund policies for distribution services will be clearly outlined at that time
• We will communicate well in advance before launching any paid distribution features
• Founding artists will be notified of any changes to service offerings

4. Beta Platform Participation

As a founding artist in our beta program, you're helping shape the future of Wreemongar Music:

• Platform features and services are evolving based on your feedback
• Your experience helps us improve and refine our offerings
• Changes to features or services may occur during the beta period
• We're transparent about what's available now versus what's under development
• Your partnership during beta is valuable to our mission of supporting independent artists

5. Billing Errors & Exceptional Circumstances

We will consider refunds in the following situations:

• Duplicate charges or billing errors
• Unauthorized charges to your account
• Technical issues that prevented access to paid services
• Other approved exceptional circumstances

To report a billing error or exceptional circumstance, contact support@wreemongarmusic.org with supporting documentation. Our team will review and respond within 5-7 business days.

6. Refund Request Process

To request a refund or address a billing concern:

1. Contact support@wreemongarmusic.org within the refund eligibility window (if applicable)
2. Include your account email and detailed description of your request
3. Provide proof of payment (transaction ID or email confirmation)
4. Include any relevant documentation supporting your request
5. Our team will review and respond within 5-7 business days
6. If approved, refunds will be processed to your original payment method within 5-10 business days

7. Data & Account Information

If a refund is approved and your account is closed:

• Your account and associated data will be handled according to our data retention policies
• You may request a copy of your submission data before account closure
• Wreemongar Music will maintain records as required by law
• Contact support@wreemongarmusic.org to discuss data handling for your specific situation

8. Policy Updates

As Wreemongar Music grows and evolves:

• We will update this refund policy to reflect new services and offerings
• Significant changes will be communicated to all users in advance
• You will have the opportunity to understand new terms before they take effect
• Continued use of Wreemongar Music after policy updates indicates acceptance

9. Questions or Concerns

If you have questions about this Refund Policy or need assistance with a refund request:

Wreemongar Music
Email: support@wreemongarmusic.org
Response time: 1-2 business days

We're here to help and committed to working with you fairly and transparently.